Managing Culture Change

 

Focus on the key issues in this article.  Phil Atkinson highlights the reality that organisational change is a political process with a mix of core stakeholders who have competing motives and desires.  This reality is often not managed but can be when you understand the core roles within the change team.   Sponsors as well as the targets for change have to be managed very precisely and the change maker has to establish a high degree of the different actors in the change arena – even through they hold differing expectations and demands.  The change maker has to identify vital issues and work on these at a behavioural level. ……..More>>

Recent Papers

 

Prosperity or Survival

Creating a customer-centric culture in the Financial Services sector. 

Philip Atkinson outlines the severity of the challenges, which lie ahead for businesses in the Financial Services sector. Bonding with the customer emotionally leads to life time-value for both provider and customer. Riding the winds of change....

download

 

Bringing Business and Information Technology together

Strategy Integration

A common theme in many discussions with business leaders is that of ensuring the Information Technology department is supporting the business strategy. Even more key in today's financial environment.  Terry Dann explains...

download

 

News